PubLaunch respects your right to privacy. We will not give your name or personal information to third parties, other than suppliers who are working on your projects.
Stripe processes all of the credit card transactions on the Site. No one sees your credit card information besides Stripe, not even us.
We want to communicate with you whenever there are important updates to your project or changes to our Site. We will send you an email relating to your personal transactions. We will keep these emails to a minimum. We may send you service-related announcements on rare occasions when it is necessary to do so. If you have signed up to be on our mailing list, you will automatically receive updates about our Site and/or services.
We do utilize tracking devices (cookies, web beacons, single-pixel gifs, etc.)
You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use the Site.
We may obtain IP addresses from users. We will use this information to monitor and prevent fraud, diagnose problems, and (anonymously) estimate demographic information.
We use a variety of security measures, including encryption and authentication tools, to maintain the confidentiality of your Personal Information. Your Personal Information is stored behind firewalls and is only accessible by a limited number of people who are required to keep the information confidential.
When you place orders we use a secure server. To the extent you select the secure server method and your browser supports such functionality, all credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. Regardless of these efforts by us, no data transmission over the public internet can be guaranteed to be 100% secure.
As part of the registration process, we collect your name, email address, and location of residence (your "Personal Information"). We may additionally track data (including data that has been marked by the user as "deleted") relating to your behavior on the website, including, but not limited to, creating a book project, funding a book project, supplier services and fees, your general geographic region, and/or your organization affiliations (your "Project Information").
We make good faith efforts to store all collected data in a secure operating environment that is not available to the public, although we cannot guarantee complete security. All of our collected data resides on servers in Canada or the United States.
Our web logs collect standard web log entries for each page served, including your IP address, page URL, and time stamp. Web logs help us to diagnose problems with our server, to administer the Site, and to otherwise provide our services to you.
We may share your Personal Information with the following third parties:
- Suppliers working on your project.
- credit bureaus, regulators, and law enforcement and tax agencies, in response to a legal requirement or in defense of a legal claim.
- as aggregated, anonymous statistical data with funders such as the Government of Canada.
We will retain your data as long as your PubLaunch account is active or as needed to provide you or users you interact with services. Personal Information collected as part of a financial transaction, such as your name and billing address, will be retained by PubLaunch for 7 years, as required by the Canadian Revenue Agency. Records of communications between users will be retained to protect those users and PubLaunch from allegations of misconduct.
When we receive formal written complaints, we contact the complaining user regarding his or her concerns; please submit all questions or concerns by following the instructions in the section below.
We have further committed to cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between PubLaunch and an individual. If you do not receive timely acknowledgment of your complaint or if your complaint is not satisfactorily addressed by us, please contact your local regulatory authority.
304 - 720 Bathurst St.
Toronto, ON M5S 2R4